Orders and Delivery
When will my order be delivered?
You can track the date your order will be delivered to you from the My Order tab in the 'My Account' section.
Your orders placed before 14:00 on weekdays are shipped on the same day, and your orders after 16:00 are shipped the next day.
Cargo is not sent on public holidays.
Which cargo company is my order sent with?
Your Cagriipek.com orders are sent by HepsiJET and Aras Kargo companies.
There is no cargo company in our location. How will I receive my order?
It can deliver products to all points in Turkey.
Do you deliver abroad?
We deliver abroad. Shipping is provided by DHL cargo. Average delivery time is 2-3 business days.
How can I cancel my order? When will my return amount be refunded to my credit card?
You can cancel your order from the return cancellation request section in the My Orders section of your profile by logging in to our site. You can cancel outside the campaign period by sending us a message through the contact section or by calling us at +90 507 315 65 35. If the product has not been shipped on the same day, if the product has reached our customer and is expected to arrive at our company, your refund will be made to you after the product has been received and inspected. Your refund will be reflected in your account within 3-10 business days.
How can I see the cargo delivery status of my order that has been delivered to cargo?
When we deliver your order to cargo, we share information with you via SMS. You can also track your cargo shipment by clicking on the "My Orders" section.
The product I ordered arrived defective. What should I do?
If you send the product to us within the 14-day return period, the necessary checks will be made and the product(s) will be replaced if it is in stock. If the product/products are not in stock, you can replace your product with a different product or your order will be returned and a refund will be given.
Why is the invoice sent on the package?
Legally, you are obliged to send the invoice for your order on the package.
Is VAT included in product prices?
VAT is included in the sales price of each product.
Is it possible to order from abroad and have it shipped to Turkey?
We can place an order from abroad with your credit card and have it shipped to your address in Türkiye.
Do you have an installment option by credit card?
Our installment option is also possible for your credit card orders.
Return and Order Cancellation
Can I return my order?
You can return the products in your order, along with the invoice, within 14 days following the day they are delivered to you, provided that they are unused and the packaging is undamaged.
How can I return my order?
In order to make a return, you can give us information by filling out the contact form, or after logging in with your e-mail and password from the membership login section of our Silktouch.com.tr online store, you can enter your profile and click on the my orders tab. Then, you can start the return process by clicking on the return button on the screen that appears, entering the product you will return and the reason for your return. You must send us the relevant product together with its package, with payment made in full. For your Hepsijet returns, you can send your return shipment by providing our corporate code: ....... information to the relevant personnel. The unused product you want to exchange/refund for your Silktouch.com.tr order; Your exchange/return process will be initiated if you send it to us complete with the barcode label, product bag and invoice, along with a note stating the reason for the exchange/return.
Our Shipping Address: CUMHURİYET CAD REYHAN MAH. DORUK İŞ HANI FLOOR:2 ÇAĞRI İPEK Osmangazi/BURSA
How many days can I return my products?
"Right of Withdrawal Without Reason" is 14 days.
To which address will I send my return?
CUMHURİYET CAD REYHAN MAH. You can send it to our address DORUK İŞ HANI FLOOR:2 ÇAĞRI İPEK Osmangazi/BURSA.
How long does it take for the product price to be refunded?
All procedures regarding the product you return start from the moment your product reaches us and are completed within 1 week. All information regarding the return process is made by sending an e-mail to your registered phone number. The time it takes for your refund amount to be reflected on your statement varies from bank to bank.
How can I return the product I purchased with the installment payment option?
The entire amount of the product you purchased with the installment payment option will be refunded to your credit card. The refund of your refund will be reflected on your card in installments by your bank.
Is the shipping fee refundable?
The shipping fee charged on your order is non-refundable as it is a service fee and the product is delivered to you. The amount of the returned product will be refunded, minus the shipping fee.
